All workConcept / Demo Project
AI Customer Support
Intelligent support powered by company knowledge.
AIRAGSupportAutomation
The Challenge
Support requests were repetitive and high-volume, and the team spent most of its time answering the same questions instead of handling complex, high-value cases.
The Solution
We built a RAG-based support agent trained on the company's own documentation that answers common questions instantly and escalates anything it can't confidently resolve to a human.
How It Works
Customer question
AI agent
Knowledge base
Answer or escalation
Technology
Next.jsOpenAIRAGPostgreSQL
Results
- Routine questions resolved without human involvement
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